mahjong900 Account & Payment FAQ
Our users ask us many questions about account setup, payment methods, game rules, and account security. This page brings together the most common inquiries and our direct answers. We cover topics ranging from password recovery and KYC verification to withdrawal timelines and our data handling practices. Understanding these details helps you make informed decisions about your account on mahjong900.
This FAQ is designed to resolve questions before you need to contact our support team. We organize answers by topic so you can find what matters to you quickly. If your question is not answered here, our support team is available to help. For legal or compliance matters, consult our Legal Notice page and Terms
We also encourage you to review the account security and jurisdiction information on our About Us page. Account data protection, two-factor authentication, and withdrawal verification are cornerstones of how we operate. If you have concerns about your account after reading this FAQ, reach out to support rather than proceeding.
Topics covered on this page
- Account and registrationhow to start, password recovery, KYC verification, and login issues
- Payments and transactionsdeposit methods via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and bank transfers; withdrawal timelines and fees
- Games and ruleslive-dealer tables, slot games, football predictions, and esports markets on mahjong900
- Security and supportaccount protection, data handling, language support, and compliance with local law
KYC (Know Your Customer) verification requires a valid government-issued ID—such as a national identity card (KTP), driver's license, or passport. We also ask for a proof of address, typically a recent utility bill or bank statement showing your name and address. During KYC, you upload clear photos of both documents through your account dashboard. Our verification team reviews them and confirms your identity within hours. Once approved, you can deposit and withdraw without restrictions. If documents are rejected, support will tell you why and ask for a resubmission.
Two-factor authentication (2FA) strengthens your account security. In your account settings under "Security," select "Enable 2FA." mahjong900 offers email or SMS-based 2FA. If you choose SMS, enter your mobile number and we send a verification code to confirm. Once enabled, each time you log in from a new device or after inactivity, you will receive a one-time code via email or SMS. Enter this code to complete login. 2FA is optional but strongly recommended, especially if you hold a large account balance.
Payments and transactions
Deposits via online payment, e-wallet, mobile banking, and local payment are instant. Log in to your mahjong900 account, go to the "Deposit" section, and select your preferred method. Enter the amount and proceed to the payment gateway. You will be directed to your payment app or browser to confirm the transaction. Once you authorize the payment, funds appear in your mahjong900 balance within seconds. If the deposit does not appear, check your transaction history in your payment app to confirm the charge, then contact mahjong900 support with your transaction ID. online payment and e-wallet follow the same process and are also instant.
Yes. We offer bank transfers via mobile banking, local payment, online payment, and e-wallet. In the "Deposit" section of your account, select "Bank Transfer" and choose your bank. We will generate a unique virtual account number for you. Transfer the amount to that account number using your bank's online or mobile app. We verify deposits within minutes of receipt. Once confirmed, the funds appear in your mahjong900 balance. Keep the transfer receipt for your records. If a transfer is not credited within an hour, contact support with the transfer confirmation number.
Withdrawal requests are reviewed for compliance and fraud prevention. The review window is typically 24 to 72 hours from submission. Once approved, we process the transfer to your registered bank account or payment method. Bank transfers usually arrive within 1 to 3 business days, depending on your bank. E-wallets such as mobile banking and local payment may credit faster—sometimes within hours. Very large withdrawals or requests with missing documentation may take longer. During major holidays such as Idul Fitri or Idul Adha, processing may be delayed. You can track your withdrawal status in your account history.
mahjong900 does not charge a platform fee on deposits or withdrawals. However, your bank or payment provider may charge a fee depending on the method and amount. For example, some banks charge a small fee for virtual account transfers, and e-wallet providers may apply fees on larger amounts. These fees are set by your bank or provider, not by mahjong900, and are shown to you before you confirm the transaction. Always review the fee breakdown before confirming. If you believe a fee is incorrect, contact your bank or payment provider directly.
Bonus offers on mahjong900 vary and may include deposit bonuses, reload promotions, or cashback on specific games. Each offer carries terms such as a playthrough requirement—the number of times you must use the bonus in games before withdrawing it. Terms also specify which games count toward playthrough, minimum odds for predictions, and expiration dates. You will see full terms when you claim a bonus. Some bonuses expire after 7 or 14 days if unused. Read the terms carefully before claiming. If you have questions about a specific bonus, support can clarify eligibility and requirements.
Games and rules
Live-dealer tables—such as blackjack, roulette, baccarat, and Dragon Tiger—are streamed in real time from professional studios with human dealers. You see the dealer and other players on camera, and outcomes are determined by physical cards, balls, or tiles. Slot games such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways are software-based and run instantly. No dealer is involved. Outcomes are determined by a random number generator (RNG). Live tables offer interaction and transparency; slots offer faster pace and higher automation. Both are available on mahjong900.
Football predictions on mahjong900 cover Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and other tournaments. Browse the upcoming matches in the "Predictions" or "Football" section of your account. Select a match, choose your prediction (e.g., home win, away win, draw, or correct score), and enter your stake. Confirm the prediction. If the outcome matches your selection, you win the payout at the displayed odds. Predictions are settled automatically once the match ends. You can track all your active and settled predictions in your account history.
mahjong900 offers predictions on esports titles including Mobile Legends, Free Fire, and PUBG Mobile. Predictions follow the same format as traditional sports—select a match, choose a team or outcome, and place your stake. Odds and available markets vary by tournament and match. Check the esports section of our platform regularly to see upcoming matches and available prediction types. Esports predictions are settled based on official match results.
Security and support
We at mahjong900 collect personal data during account registration and KYC verification—such as your name, email, phone number, and identity documents. This data is encrypted and stored securely. We use your data to verify your identity, process deposits and withdrawals, comply with anti-money-laundering (AML) regulations, and improve our service. We do not sell your data to third parties. We share data with financial partners only as needed to process payments. We retain data for seven years after account closure for legal compliance. For details, see our Privacy Policy
Our support team primarily provides assistance in Indonesian and English. You can contact support via email or through the support button in your account dashboard. Response times vary—urgent account issues are typically addressed within hours, while general questions may take up to one business day. We do not offer customer support, but we aim to respond to all inquiries within standard business hours, Monday through Friday. For messages sent on weekends or during holidays, expect a response the next business day.
mahjong900 is available only in jurisdictions where local law permits online wagering. You are responsible for verifying that your access and use comply with the laws of your jurisdiction. We do not offer services in jurisdictions where online wagering is prohibited. Our geolocation system blocks access from prohibited regions, but this technology is not foolproof. If you circumvent geolocation controls to access mahjong900 from a prohibited jurisdiction, you do so at your own legal risk and your account may be closed. For full details, see our Legal Notice